Fraktpolicy
Shipping & Delivery Policy
Last updated: July 2026
Vixxar ships skincare, hair care, body care, makeup, and beauty products to customers in the United States, the United Kingdom, and selected European countries.
Orders are prepared through our regional fulfillment network. United States orders are fulfilled locally in the United States, while orders for the United Kingdom and Europe are prepared and shipped from our European manufacturing and fulfillment facility in Latvia.
Free Shipping
- United States: Free standard shipping on orders over $40 USD.
- European Union: Free standard shipping on orders over €35 EUR.
- United Kingdom: Free standard shipping when the order value reaches the GBP equivalent of €35. The exact threshold is displayed in pounds at checkout.
If an order does not qualify for free shipping, the applicable delivery charge will be displayed at checkout before payment.
Shipping charges are calculated according to the destination, selected delivery service, and total parcel weight.
Where We Ship From
United States Orders
Orders placed for delivery within the United States are fulfilled and shipped from our local United States fulfillment facility. Local fulfillment helps reduce international transit times and allows most U.S. orders to arrive within 2–5 business days after dispatch.
United Kingdom and European Orders
Orders placed for delivery to the United Kingdom and participating European countries are manufactured, prepared, and dispatched from our European manufacturing and fulfillment facility in Latvia.
Order Processing and Fulfillment
Total delivery time consists of two separate stages:
- Order processing and fulfillment time — the time required to prepare, pack, and dispatch the order.
- Shipping or transit time — the time required for the carrier to deliver the parcel after dispatch.
Standard retail orders containing 1–20 products normally require up to 2 full business days for processing and fulfillment before they are handed over to the carrier.
Orders placed after business hours, on weekends, or on public holidays begin processing on the next available business day.
The country-specific delivery estimates shown below begin after the order has been fulfilled and dispatched. Processing time must therefore be added to the estimated shipping time when calculating the complete delivery period.
Standard Shipping Times by Country
The following delivery times are estimated carrier transit times after dispatch. They do not include the order processing and fulfillment period.
| Destination country | Estimated standard shipping time after dispatch |
|---|---|
| United States | 2–5 business days |
| United Kingdom | 4–7 business days |
| Latvia | 2–3 business days |
| Lithuania | 2–3 business days |
| Estonia | 4 business days |
| Austria | Approximately 4 business days |
| Belgium | Approximately 4 business days |
| Denmark | Approximately 4 business days |
| Netherlands | Approximately 4 business days |
| Czechia | Approximately 5 business days |
| Finland | Approximately 5 business days |
| Germany | Approximately 5 business days |
| Poland | Approximately 5 business days |
| Slovakia | Approximately 5 business days |
| Sweden | Approximately 5 business days |
| Bulgaria | Approximately 6 business days |
| France | Approximately 6 business days |
| Croatia | Approximately 7 business days |
| Hungary | Approximately 7 business days |
| Ireland | Approximately 8 business days |
| Italy | Approximately 8 business days |
| Slovenia | Approximately 8 business days |
| Spain | Approximately 8 business days |
| Portugal | Approximately 9 business days |
| Romania | Approximately 9 business days |
| Greece | Approximately 11 business days |
Important: All delivery periods are estimates rather than guaranteed delivery dates. Shipping times may vary because of the destination, carrier network, customs processing, public holidays, severe weather, seasonal order volumes, or other circumstances outside our direct control.
Express Shipping
Express shipping may be available for selected destinations and parcel weights. When available, the express option and applicable price will be displayed at checkout.
For many supported European destinations, the estimated express carrier transit time is approximately 1 business day after dispatch.
Express delivery does not remove the order processing period. Please allow up to 2 full business days for fulfillment before the parcel is collected by the express carrier.
| Destination | Estimated express shipping time after dispatch |
|---|---|
| Austria | Approximately 1 business day |
| Belgium | Approximately 1 business day |
| Bulgaria | Approximately 1 business day |
| Croatia | Approximately 1 business day |
| Czechia | Approximately 1 business day |
| Denmark | Approximately 1 business day |
| Estonia | Approximately 1 business day |
| Finland | Approximately 1 business day |
| France | Approximately 1 business day |
| Germany | Approximately 1 business day |
| Greece | Approximately 1 business day |
| Hungary | Approximately 1 business day |
| Ireland | Approximately 1 business day |
| Italy | Approximately 1 business day |
| Latvia | Approximately 1 business day |
| Netherlands | Approximately 1 business day |
| Poland | Approximately 1 business day |
| Portugal | Approximately 1 business day |
| Romania | Approximately 1 business day |
| Slovakia | Approximately 1 business day |
| Slovenia | Approximately 1 business day |
| Spain | Approximately 1 business day |
| Sweden | Approximately 1 business day |
| United Kingdom | Approximately 1 business day |
Express delivery availability can vary according to the destination, parcel weight, carrier capacity, and the products included in the order. The shipping services shown at checkout are the services currently available for that specific order.
Countries We Currently Ship To
Vixxar currently accepts eligible orders for delivery to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
- United States
Availability can depend on the selected product, delivery address, local regulations, and the shipping options available at checkout.
Order Tracking
Tracking is provided for dispatched orders.
Once your order has been processed, packed, shipped, and confirmed by the carrier, Vixxar will send a shipping confirmation email containing the available tracking number or tracking link.
Please allow some time after dispatch for the carrier to activate the tracking record. It is normal for the first tracking update to appear several hours after the shipping confirmation is issued.
Tracking events are supplied by the carrier. During transit, there may occasionally be periods when no new scan is displayed even though the parcel continues moving through the delivery network.
Shipping Costs
Shipping rates are calculated primarily according to:
- the destination country;
- the total parcel weight;
- the selected standard or express delivery service;
- the size and packaging requirements of the order.
The final shipping charge is displayed at checkout before payment. You will always have the opportunity to review the available shipping service and price before completing your purchase.
Shipping rates may change when carrier prices, fuel surcharges, currency conversion rates, customs-related charges, or other logistics costs change. The rate displayed at checkout is the current applicable rate for the order.
Customs, Import Duties, and Taxes
Orders shipped internationally may be subject to customs inspections, import duties, local taxes, handling charges, or other fees imposed by the destination country.
Where applicable charges are not collected during checkout, the recipient is responsible for paying them directly to the relevant customs authority or delivery carrier.
Customs clearance requirements may also extend the estimated delivery time. Vixxar cannot control customs decisions, customs processing times, or fees charged by destination-country authorities.
Delivery Delays
Estimated delivery times may be affected by:
- weekends or public holidays;
- customs inspections or import processing;
- severe weather or natural events;
- carrier disruptions or temporary capacity limitations;
- incorrect or incomplete delivery information;
- remote delivery locations;
- seasonal demand or unusually high order volumes.
If your parcel has not arrived within the expected delivery period, first review the latest carrier tracking information. If tracking has not updated for an extended period, contact Vixxar Customer Support and include your order number.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check the recipient name, street address, apartment or unit number, postal code, city, country, telephone number, and email address before submitting the order.
If you notice an address error, contact us as soon as possible. We may be unable to amend the address after an order has entered fulfillment or has been transferred to the carrier.
Additional shipping charges may apply if a parcel is returned, redirected, or reshipped because the address provided during checkout was incomplete or incorrect.
Shipping Frequently Asked Questions
Where does Vixxar ship?
Vixxar ships to the United States, the United Kingdom, and 24 participating European countries including Germany, France, Spain, Italy, Netherlands, Poland, Sweden, Austria, Belgium, and more. The complete destination list appears above.
Where are Vixxar orders shipped from?
United States orders are fulfilled and shipped locally from our United States fulfillment facility. United Kingdom and European orders are prepared and shipped from our European manufacturing and fulfillment facility in Latvia.
How long does Vixxar take to process an order?
Orders containing 1–20 products normally require up to 2 full business days for processing and fulfillment before dispatch. Orders placed after business hours, on weekends, or on public holidays begin processing on the next available business day.
How long does Vixxar shipping take?
Shipping time depends on the destination. After dispatch, standard delivery is estimated at 2–5 business days in the United States, 4–7 business days in the United Kingdom, 2–3 business days in Latvia and Lithuania, approximately 4–5 business days in Germany, Netherlands, Belgium, Denmark, Austria, and Finland, and approximately 6–9 business days in France, Spain, Italy, Ireland, and Portugal. Full country-specific estimates appear in the table above.
Does the displayed delivery time include order processing?
No. The country-specific shipping estimates begin after dispatch. Up to 2 full business days for processing and fulfillment must be added to the carrier transit time to calculate the complete delivery period.
Does Vixxar provide tracking?
Yes. Once an order has been fulfilled, dispatched, and confirmed by the carrier, the customer receives a shipping confirmation email containing the available tracking number or tracking link.
When will my tracking link begin working?
The carrier may need several hours after dispatch to activate the first tracking event. A short delay before the first scan appears is normal and does not indicate a problem with the shipment.
How much do I need to spend for free shipping?
Free standard shipping is available on orders over $40 USD in the United States and over €35 EUR in the European Union. United Kingdom customers receive free standard shipping when their order reaches the GBP equivalent of €35 — the exact threshold in pounds is displayed at checkout.
Is express shipping available?
Express shipping is available for selected countries, parcel weights, and orders. When available, the express option and price will appear at checkout. Express carrier transit is generally estimated at approximately 1 business day after dispatch for many supported European destinations and the United Kingdom.
Are Vixxar delivery dates guaranteed?
No. All delivery times are estimates. Customs processing, carrier disruptions, weather, public holidays, remote locations, and other circumstances outside our control may affect the final delivery date.
How is the shipping price calculated?
Shipping is calculated primarily according to the total parcel weight, destination, shipping service, and packaging requirements. The final price is shown at checkout before payment.
Do business days include weekends?
No. Business days generally exclude Saturdays, Sundays, and applicable public holidays.
What should I do if my order is delayed?
Review the latest tracking information first. If the parcel is outside the expected delivery window or tracking has not updated for an extended period, contact Vixxar Customer Support with your order number.
